The complete customer transparency platform for ECG Ghana customers. Powered by NERIS — your personal electricity intelligence engine.
Ghana Card identity verification, account number and PIN — a frictionless, secure login experience built for Ghanaian mobile users.
EASIPAWA authenticates customers using their ECG Account Number, mobile phone number, and Ghana Card ID — providing strong identity verification without complex passwords.
A real-time overview of all your meters, current usage, bill status, quick actions and live alerts — everything at a glance.
The dashboard puts your complete energy picture on one screen. Swipe through all your meters, see live kWh usage, outstanding bill amounts, and navigate to any feature in one tap.
Every line item, every charge, every reading — exposed in plain language so customers can understand exactly what they're paying for.
EASIPAWA converts the cryptic ECG bill into plain-language line items — meter readings, tariff bands, rate calculations, and reading method — so customers can verify every charge themselves.
MTN MoMo, Vodafone Cash, AirtelTigo Money — full, part payment, or instalment plans. All in one screen.
EASIPAWA integrates with all three major mobile money networks in Ghana. Customers choose their preferred wallet, select a payment plan, and transact directly — no bank card, no cash, no queues.
File, track and manage billing disputes. Disconnection protection is automatic when a dispute is open. Resolution progress tracked in real time.
The first platform in Ghana that gives ECG customers a real-time, step-by-step view of their dispute status — and automatic disconnection protection the moment a dispute is filed.
Usage warnings, payment reminders, dispute updates and confirmations — prioritised and colour-coded for instant triage.
A prioritised timeline of everything that matters to the customer — colour-coded by urgency, each with a one-tap deep link into the relevant action screen.
Real-time credit purchase with instant token generation. Select an amount, pay via mobile money, and enter your 20-digit token directly on the meter.
Buy electricity credit in seconds. Select a preset amount or enter a custom value, pay via mobile money, and receive your 20-digit STS token instantly — ready to enter on the meter.
Efficiency scores, usage comparisons, peak day analysis and NERIS-powered recommendations — turning raw meter data into actionable money-saving intelligence.
NERIS analyses your usage patterns against your tariff band and similar households, then generates personalised money-saving recommendations — turning your meter data into financial insight.
Ask anything about your bill, usage, dispute, or consumer rights. NERIS gives warm, clear, contextualised answers — grounded in your actual account data.
Ask NERIS anything about your electricity account. NERIS Intelligence is grounded in your real account data — meter readings, tariff, payment history, active disputes — giving contextual, accurate, warm answers in plain language.
Report stolen meters, request transfers, log faults, and apply for new connections — all with Ghana Card identity verification, photo evidence, and tracked reference numbers.
No more in-person office visits for routine meter requests. EASIPAWA digitises all four core meter service flows with Ghana Card verification, photo evidence support, and instant reference number generation.
EASIPAWA v3 is a complete customer transparency platform — 10 screens, live NERIS Intelligence, and full integration with ECG Ghana's billing, metering and payment infrastructure.